Support

Everything below is a way to reach a person. Inner Gate is run by a very small team, so replies come from someone who actually knows the product — not from a queue.

Email us

For anything at all — a bug, a question about a practice, a billing problem, or a complaint: [email protected]

We aim to reply within two business days. Please include the email address your account uses and, for anything platform-specific, whether you are on iOS or Android.

From inside the app

If you can sign in, the fastest route is Profile → Support, which opens a ticket already attached to your account. You can see the replies there without leaving the app.

Subscriptions and refunds

Subscriptions are billed by Apple or Google, not by us, so cancellations and refunds are handled in your device account settings. Write to us anyway if something looks wrong — we can see the state of your entitlement and tell you what happened.

Deleting your account

You can delete your account from inside the app, or from this page if you no longer have access to it: Request account deletion

Privacy requests

For access, export, correction or erasure of your personal data, write to [email protected]